Melissa Cowgill

Mortgage Manager

As a Mortgage Manager at Entire Financial Services, I support clients throughout their mortgage journey, from start to finish. My day involves answering questions, liaising with lenders and managing cases, alongside providing guidance and support to the team. For me, the most rewarding part of the role is helping make the process feel less stressful and seeing clients pick up the keys to their new home.

Experience and Qualifications

I bring five years of experience in the mortgage industry, having started in administration before progressing to Case Manager and, more recently, Mortgage Manager. Before this, I worked in the finance industry, where I developed the communication and problem-solving skills that I bring to my role today.

I hold a Bachelor of Arts degree and draw on my background in finance and practical mortgage experience to support clients and colleagues.

Areas of Speciality

I support clients at different stages of their mortgage journey, helping their cases progress and keeping them informed along the way. I take time to answer questions and liaise with lenders, offering a friendly and approachable point of contact throughout the process.

My Approach

My approach is friendly and patient. I understand that the mortgage process can feel complicated, particularly if you are unsure what to expect. I take time to explain each stage and give clients the opportunity to ask questions and discuss any concerns, helping them feel informed and confident throughout their journey.

Outside of Work